Terms and Conditions
This is a translation for convenience. Regiofy is operated from Germany and sold under German law; in case of any discrepancy, the German version prevails.
1. Scope and contracting parties
These terms apply to all contracts between Minoka GbR, c/o Postflex #10006, Emsdettener Str. 10, 48268 Greven, Germany (the “Provider”) and the customer regarding the use of Regiofy.
The offer is directed exclusively at entrepreneurs within the meaning of § 14 of the German Civil Code (BGB). Conflicting or deviating terms of the customer do not become part of the contract unless the Provider expressly agrees to them in text form.
2. Conclusion of contract
The presentation of the plans on the website does not constitute a binding offer. The customer makes an offer by completing the order process; the contract is concluded when access is activated or confirmed in text form.
A free trial period of 14 days unlocks the functions of the Local and Branches plans for one location, with smaller allowances than the Branches plan. What leaves the product is limited during the trial: the review list shows the 25 most recent reviews, and generated PDFs carry a trial mark. The trial ends automatically and does not convert into a paid contract.
3. Scope of services
Regiofy is browser-based software (software as a service) that aggregates, analyses and displays publicly available reviews and business data of a business. The scope depends on the plan chosen:
- Local — one location, reviews from Google, Tripadvisor and Trustpilot, weekly synchronisation, AI replies and AI texts, profile analysis, PDF/QR materials, one seat, public review page.
- Branches — up to five locations of the same business (the same owner or the same group of companies), daily synchronisation, Google rankings, area scans, in-depth analytics, up to five seats.
- Agency — locations of several businesses for which the customer works, for example as an agency or association; scope by separate agreement.
The quantity limits of the price list in the version valid at the time of conclusion of the contract are decisive for the scope of services and form part of the contract. Additional locations beyond the number included in the plan are agreed separately.
Lookups at third-party services are subject to a daily volume per plan. Once it is exhausted, Regiofy only accepts further lookups again on the following day. Reviews and rankings are fetched by the next scheduled sync; other lookups, such as area scans or reports, the customer triggers again. This does not affect ongoing use of the software.
The Provider may further develop the service and change or replace individual functions as long as the contractual purpose is preserved. The Provider will announce any not merely insignificant reduction of the agreed scope at least six weeks in advance; in that case the customer may terminate with effect from the date the change takes effect.
4. What Regiofy does not owe
Regiofy processes data originating from third parties — in particular Google, Tripadvisor and Trustpilot. The Provider has no influence on whether, when and to what extent these providers make data available, and no influence on its accuracy. No particular result, search position, number of reviews or level of visibility is owed. If one of these sources fails temporarily or permanently, this does not affect the remaining services.
Texts generated by the software — suggested replies, posts, descriptions, analyses and recommendations — are suggestions. They are generated automatically and may be incomplete or inaccurate. The customer reviews them before publication and is responsible for what they publish. Regiofy does not publish anything on the customer's behalf on its own initiative.
Regiofy does not provide legal, tax or business consulting.
5. Availability
The Provider endeavours to achieve high availability; no particular level of availability is guaranteed. The Provider announces maintenance work where it is plannable. Periods during which the service is unavailable due to disruptions at upstream providers, force majeure or for reasons not attributable to the Provider do not constitute non-performance.
6. Customer obligations
The customer ensures that they are authorised to manage the locations they create: they only add a business as a location if they run it themselves or act on behalf of its owner — not, for example, a competitor's business. Access credentials must be kept confidential; the number of seats — members of the organisation including pending invitations — depends on the plan. The customer notifies the Provider without undue delay of any indication of unauthorised use.
The customer does not use the service unlawfully, in particular not to obtain reviews by deception or manipulate them, or to distribute falsified content, and observes the terms of use of the respective review platform. The customer indemnifies the Provider against third-party claims arising from a breach of these obligations attributable to the customer.
7. Fees, term, termination
Prices result from the price list applicable at the time of conclusion of the contract. All prices are net, plus statutory value added tax. The price of the Branches plan is a fixed price for up to five locations; it does not depend on the number of seats.
Fees are payable in advance for each billing period. The customer pays for the Local and Branches plans online through the payment service Stripe, using one of the payment methods offered there. The Agency plan is invoiced by the Provider.
With monthly payment the contract runs for one month and renews automatically for one further month at a time; with annual payment for twelve months, renewing for twelve months at a time. The annual payment corresponds to ten monthly instalments on the Local and Branches plans.
The contract may be terminated at any time with effect from the end of the current billing period — by the organisation's owner in the settings under "Billing", or in text form, for instance by e-mail to hello@regiofy.ai. The right to terminate for cause remains unaffected.
If the customer defaults on payment, the Provider may suspend access after prior notice and a reasonable grace period. This does not affect the claim to remuneration.
8. Price changes
The Provider announces price changes at least six weeks before they take effect. They apply from the next billing period; ongoing annual contracts remain unchanged until they end. The customer may terminate with effect from the date the change takes effect.
9. Rights of use and customer data
For the term of the contract the customer receives a simple, non-transferable right to use the software within the agreed scope. Data entered by the customer remains their data.
The customer is responsible for backing up their own data to the extent an export is available to them. After the contract ends, the account and the organisation remain until the customer requests their deletion, for instance by email to hello@regiofy.ai; the Provider then deletes them unless a statutory retention obligation applies. The customer can also delete their account themselves in the settings; this does not delete the organisation.
10. Liability
The Provider is liable without limitation for intent and gross negligence, for injury to life, body or health, for fraudulently concealed defects, within the scope of a guarantee assumed, and under the German Product Liability Act.
In cases of simple negligence the Provider is liable only for the breach of a material contractual obligation — that is, an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely. In such cases liability is limited to the foreseeable damage typical for this type of contract at the time the contract was concluded.
For loss of data the Provider is liable, within the limits of the preceding paragraphs, only up to the expense that would have been necessary to restore the data had the customer backed it up properly and regularly.
Any further liability is excluded. This does not entail a change in the burden of proof to the customer's detriment.
11. Data protection
The Provider's privacy policy as published from time to time applies to the processing of personal data. Where the Provider processes personal data on behalf of the customer, the parties conclude a data processing agreement pursuant to Art. 28 GDPR at the customer's request.
12. Changes to these terms
The Provider may amend these terms with effect for the future where this is necessary to adapt to a changed legal situation, changed case law or changed services, and where this does not unreasonably disadvantage the customer. The Provider announces the change in text form at least six weeks before it takes effect. The customer may object until it takes effect; in that case either party may terminate with effect from that date.
13. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is the Provider's registered office.
Amendments and additions to this contract require text form. Should any provision be or become invalid, the validity of the remaining provisions remains unaffected.
14. Version
Version of 27 September 2026